Frequently Asked Questions (FAQs)

Do you have a question about PATS? Find the answer centrally located here on our FAQs page. Our FAQs page is divided into three distinct areas:

  • Parking & Permits
  • Enforcement & Citations
  • Shuttles & Alternative Transportation

Can't find your answer? Contact our Business office in-person, 2401 Redondo Dr. NE (Southwest corner of the Cornell Parking Structure), by phone 505-277-1938, or by email parktran@unm.edu.

Safety Escort Services

The UNM Police Department offers safety escort services to anyone needing a safety escort from an on-campus location to another on-campus location 24 hours, 7 days a week. They do not provide safety escorts to off-campus locations. Call the Safety Escort number (505) 277-2241 or visit the UNMPD website for more information.

Parking & Permits

There are a few simple ways to buy your permits. You can come into our Business office, 2401 Redondo Drive NE (across from the Bookstore in the Cornell parking structure), or purchase online through My Parking Account.

Be sure to have your UNM ID and your current vehicle registration. Information should include make, model, color, license plate number, and VIN. If you are a UNM employee, also bring a copy of your offer letter.

Permits are available for purchase during the last week of July or the first week of August before the start of the new academic year.

For Academic Year 2025-2026:

  • Campus Resident: R*, S (Lomas)*, INS*, GR*, Y (Yale) & T* - Thursday, July 24 at 7:30 p.m.
  • Student Permits: G*, L*, P, Q*, T, Y (Yale), K & South - Tuesday, July 29 at 7:30 p.m.

*Permits are subject to eligibility criteria.

Summer term permits usually are available for purchase during the second week of May. Summer 2026 permits are currently unavailable for purchase.

No. If you have a state-issued placard that has been issued to you, you have many accessible parking options around campus. You may park in any designated accessible parking space, any regular permitted space and any pay station space (including parking structures).

No. Campus Resident permits are specifically designated for students who live on campus through Resident Life & Student Housing or Casas Del Rio. You may try to purchase G*, T, P, Y (Yale), L, Q*, K, and South lot permits.

*Permits subject to eligibility criteria.

Yes, you can sign yourself up to be added to a waitlist through My Parking Account.

Yes. We have two (2) parking structures and many surface lots with pay stations that offer $1.75/half-hour fees. Yale and Cornell parking structures offer an evening flat rate of $10 from 3 p.m. to midnight.

There are several great ways to contact us.

  • Contact our Business office in-person, 2401 Redondo Dr. NE (Southwest corner of the Cornell Parking Structure)
  • Phone 505-277-1938
  • Email parktran@unm.edu
  • Facebook or X (@UNMPATS)
  • Instagram (@unm_pats)

There are at least ten (10) motorcycle parking areas on Central campus. Yearly motorcycle permits are available for $90. If you already have a vehicle permit, your motorcycle permit is free as long as the motorcycle is registered to your name and you don't live on campus.

Driving vehicles intended for roadway use (such as scooters, and mopeds) on sidewalks or pedestrian pathways is prohibited per University Administrative Policy 2260, Section 4. As a result of this policy update scooters and mopeds will no longer have access to park at bicycle racks located around campus.

Mopeds and scooters may be registered with PATS to receive a FREE moped/scooter permit valid for parking in designated moped/scooter permit parking areas if a parking permit is tied to that same account. Otherwise, view information about purchasing a moped/scooter permit through the moped/scooter parking page.

Eligible employees purchase these permits directly from UNM Hospital Parking & Transportation Services. These permits allow eligible staff members to park in the spaces marked as dual-use patient/NCT permit parking during the posted hours of 6 p.m. to 8 a.m.

Elibigle employees interested in purchasing the NCT permit may report in-person to UNMH PATS at 1601 Lomas Blvd. NE (the Northwest corner of Lomas/University, just South of the old Galles Chevrolet), and/or by contacting the UNMH PATS at (505) 272-4074.

Please be aware that employees that choose to park in these dual-use patient/NCT permit spaces, between 6 p.m. to 8 a.m. Monday through Friday, and/or Saturdays and Sundays, without first obtaining a valid NCT permit (and displaying the valid permit as required), are subject to enforcement action/citation/fine.

For night shift employees that elect to not purchase the NCT permit, they continue to park in the locations authorized by their current permits.

  • For UNMH employees, this may be Lot 6, Lands West, and/or the employee levels of the UNMH Tower Garage (if eligible).
  • For UNM/HSC employees, this would be their assigned zones parking and/or if eligible, under the '3:45 P.M. Rule,' may be the "M" Zone parking at M-Family Practice/M-Dental Lots. Please be aware that cars parked in another zone under the '3:45 P.M. Rule' are required to return to their assigned zone by 7 a.m. the following weekday morning.

Anyone with questions about parking zones and requirements are encouraged to visit the PATS website, pats.unm.edu, email us at parktran@unm.edu, and/or contact our Business office at (505) 277-1938, Monday through Friday, 7:30 a.m. to 5 p.m.

Yes, if you plan on using and/or having a guest or visitor use the on-street parking located along Vassar Drive, you (and/or guest) are required to display a valid "Vassar" street parking permit. If parking in your assigned driveway there is no permit requirement. For assistance with purchasing a "Vassar" parking permit for the on-street parking, please connect with PATS Business office.

The PATS Business office is located at 2401 Redondo Drive NE (Located in the Cornell parking structure), PATS Parking Service Representatives are available to assist you Monday through Friday, 7:30 a.m. to 5 p.m.

Enforcement & Citations

The 3:45 P.M. Rule* allows permit holders to park in any available space at a specified surface lot that isn't an ADA space, reserved space, pay station space, or structure space after 3:45 p.m. Monday through Friday. This is especially helpful for those with Park & Ride permits (G, Q, K, and South lots) who take an evening class or need to come to campus later in the day.

  • If you have a parking permit for: A, AIMS, B, C, DSC, E, F, G, GR, INS, J, K, L, Lobo Village, Lot 6/OSI (UNM Issued), M, P, Q, RESERVED, RIO, ROTC, S-Lomas Structure (Fac/Staff Only), SOUTH, T, U, W, or YALE.
  • You may park your vehicle in any regular unmarked space in: A, B, C, DSC, F, G, I, J, K, L, M, P, Q, RIO, SOUTH, T, U & W.
*UNM Parking Regulations reflect that commuter permits and certain proximity permits become generic at 3:45 p.m. daily (aka 3:45 P.M. Rule). This is what allows certain permit holders to relocate their vehicle from one permitted zone to another authorized permitted zone after 3:45 p.m., Monday through Friday, and all-day Saturday and Sunday. Customers that relocate their vehicles under the “3:45 P.M. Rule” are required to return their vehicles to their assigned permitted zone before the next enforcement cycle, on the following weekday, at 7 a.m.

Yes! You can use your Lobo Village parking permit to park in any UNM proximity lots after 3:45 p.m. Monday through Friday. This does not include parking structures, reserved parking, official/service vehicle, ADA parking spaces, "R" zones and other areas restricted by special signage.

No! If you would like to park on campus during the weekend, you are welcome to do so. We DO enforce pay station spaces (including parking structures), reserved parking, R-Lot, and ADA parking spaces. Any surface lot with available space is able to be used.

Enforcement hours for the Fall and Spring semesters are as follows:

  • Monday-Thursday*: 7 A.M. to 8 P.M.
  • Friday*: 7 A.M. to 6 P.M.
  • Saturday*: 8 A.M. to 5 P.M.
  • Sunday: *During special & scheduled events

Visit our enforcement page for detailed information on break and holiday hours of operation.

There is no free parking on campus. However, if you park on campus outside of enforcement hours it is likely you won't be ticketed.

Parking garages, reserve, and pay station spaces, and areas restricted by signage can be enforced 24/7. When PATS operates special event parking, special event parking rates apply.

Parking structures and pay stations offer $1.75 per half hour fees. Yale and Cornell parking structures offer an evening flat rate of $10 from 3 p.m. to midnight.

South lot parking permits are honored in Q-Lot during Winter, Spring and Summer breaks.

You can make a payment of your parking citation online through My Parking Account, in-person at our Business office or via mail. Payments by mail must be a check, as we do not accept cash by mail. Our mailing address is:

UNM Parking & Transportation Services
MSC04 2547
1 University of New Mexico
Albuquerque, NM 87131-0001

Yes. If you would like to appeal your parking citation, you may do so online through My Parking Account. You have five (5) business days to submit an appeal for your citation from the issue date to avoid any additional fees.

We only allow appeals online so that there is a paper trail for the parking citation being appealed. We also want there to be a separation of duties to ensure that all appeals are handled fairly and equally.

Yes! You may submit a second appeal of your parking citation if the appeal was not granted the first time. This will be an administrative review.

You can receive three (3) citations. We encourage people to come speak with us about why they may have received a citation, how to prevent the citations in the future, etc. before we immobilize a vehicle.

Shuttles & Alternative Transportation

Detailed information about shuttle routes and schedules can be found here. Download the PassioGO! app on Android or iOS for real-time GPS tracking for all UNM shuttles. Don't want to download? Try the PassioGO! website here

Call our Shuttle & Transportation office at 505-277-0850. We need to know what time you were on the shuttle and what shuttle route you were traveling on (or shuttle number if you have it). We will also need a brief description of the item.

If you cannot get ahold of someone and leave a voicemail, make sure you leave your contact information including your name and phone number for a call back.

The downtown ABQ shuttle stop is located on 1st Street NW, just North Silver Avenue SW, in front of the Greyhound bus station. The UNM Central Campus shuttle stop is located on Las Lomas Road NE, just West of Yale Boulevard, North of Dane Smith Hall.

Yes we do! We have several other options including bike racks located around campus, bike lockers available for rent, discounted rates for NM Rail Runner, UNM Bike Valet on Central Campus, and other options! Check out our website for more information about all of our alternative transportation options.

No. The price to rent any size PATS shuttle is the same because the fee you pay, mainly covers the cost of the shuttle driver and the gas. UNM departments or organizations sponsored by a UNM department may rent our shuttles.

UNM Bike Valet

The UNM Bike Valet is a free, staffed parking service that provides enhanced oversight for bicycles, ebikes, scooters, escooters and micromobility vehicles (MMVs) during valet operation hours. Operated by PATS and staffed by trained student employees, the service supports active and sustainable transportation options on campus.

This pilot program also allows UNM to explore whether a staffed valet model can help support long-term, flexible transportation alternatives - such as bikes, scooters, and other non-car modes - on UNM Central Campus.

The UNM Bike Valet pilot program is funded for the 2025-2026 academic year through student fees allocated by the Student Fee Review Board (SFRB).

The UNM Bike Valet pilot program is funded by student fees, so UNM students have first priority. Staff and faculty are welcome to use the service as space allows. All users must complete a one-time registration with PATS before using the valet.

The UNM Bike Valet enclosure is located on UNM Central Campus, on the East side of Popejoy Hall (Center for the Arts) building, between Popejoy's main entrance and the Student Union Building (SUB). View the Interactive Campus Map for location details.

The UNM Bike Valet is operable:

Monday through Friday*: 7:45 A.M. to 5:30 P.M.
All bicycles, ebikes, scooters, escooters and other micromobility vehicles (MMVs) must be picked up by 5:15 P.M.
*Closed overnight, weekends, university holidays & in cases of inclement weather or other campus closures.

Any bikes, scooters or MMVs left past operating hours will be held until the next business day. Please note that attendants are not available after hours, and access to the enclosure is not permitted until the valet reopens.

To retrieve your vehicle, return during the next business day of Bike Valet operational hours.

To use the UNM Bike Valet service, your bicycle, ebike, scooter, escooter, or micromobility vehicle (MMV) must be registered with PATS. Registration is free and can be completed on-site with a valet attendant. View the Interactive Campus Map for location details.

  • Bring your bicycle, ebike, scooter, escooter, or MMV to the valet during operating hours.
  • Show your UNM LoboCard to check in your vehicle with our attendant.
  • You'll receive a claim tag and your vehicle will be parked inside our enclosed Bike Valet area.
  • Return by 5:15 p.m. - same day - and present your claim tag along with your UNM LoboCard. Our attendant will return your vehicle to you.

Not yet! The UNM Bike Valet is currently a pilot program for the 2025-26 academic year, funded by a one-time student fees through the Student Fee Review Board (SFRB). This pilot allows us to test a staffed valet model and evaluate long-term options to support flexible, sustainable transportation alternatives to campus.

To register, you'll need your UNM LoboCard, basic contact information, and your bicycle, ebike, scooter, escooter, or micromobility vehicle (MMV)

You can register in-person at the UNM Bike Valet during operational hours. The bike valet is located on Central Campus on the East side of Popejoy Hall (Center for the Arts), between Popejoy's main entrance and the Student Union Building (SUB). View the Interactive Campus Map for location details.

No, you only need to complete the UNM Bike Valet registration once. However, we do require a photo of each bicycle, ebike, scooter, escooter or micromobility (MMV) you plan to use with the valet. These photos will be attached to your registration account to help us verify ownership during check-in/check-out.

The UNM Bike Valet offers enhanced security compared to standard campus bike racks. The enclosure is staffed during all operational hours and monitored 24/7 video surveillance, providing a strong deterrent against theft and vandalism.

However, while these measures significantly improve safety, UNM cannot guarantee complete security. We encourage all users to take additional precautions, such as removing all personal items and valuables when leaving their vehicle at the bike valet.

To keep the check-in and check-out process efficient, bikes, scooters, and micromobility vehicles (MMVs) are not individually locked inside the enclosure. Instead, we maintain a safer environment by restricting access to authorized attendants and PATS staff only. The valet is staffed by two attendants at all times, and the area has 24/7 video surveillance.

No! For safety and security reasons, only authorized Bike Valet attendants and PATS staff are permitted inside the valet enclosure. Customers are not allowed to enter the enclosure at any time.

Yes! Helmets and water bottles may be left attached to your vehicle. However, do not leave high-value or personally sensitive items such as backpacks, electronics, wallets, or ID cards at any time. Only your vehicle (bike/scooter/MMV) may be officially checked into the valet. Valet attendants do not check-in any items other than bicycles, scooters, or MMVs.

No. Please do not leave high-value or personally sensitive items - such as backpacks, electronics, wallets, or ID cards - at any time. Only your vehicle (bike/scooter/MMV) may be officially checked into the valet. Helmets and water bottles may be left attached to your vehicle, but valet attendants do not check-in any items other than bicycles, scooters, or MMVs.

For security reasons, access to the enclosure is restricted to authorized staff only. Owners will not be allowed inside to retrieve personal items left with their vehicles.

No. Bikes, scooters, and micromobility vehicles (MMVs) must be picked up daily by 5:15 p.m.

The Bike Valet is unattended and closes at 5:30 p.m. on days of operation. At that time, the enclosure will be locked overnight. After closing, valet attendants are not available, and access to the enclosure is restricted until the next business day. Vehicles left after hours will be stored and must be retrieved during the next day of Bike Valet operations.

If you lose your claim tag, you'll need to present your LoboCard or a valid driver's license. Staff will ask you to verify your identity and provide details about your bike, scooter, or micromobility vehicle (MMV). Your vehicle will only be released once we confirm your identity and ownership.

Yes, but we require written permission from the bike owner. To authorize someone else to pick up your bike, scooter, or micromobility vehicle (MMV), the owner must email us at parktran@unm.edu from their official UNM email account. The email should include the name of the person picking up the vehicle, vehicle description, and confirmation that they are permitted to do so.

The UNM Bike Valet is unattended and closes at 5:30 p.m. on days of operation. At that time, the enclosure will be locked overnight. After closing, valet attendants are not available, and access to the enclosure is restricted until the next business day. Vehicles left after hours will be stored and must be retrieved during the next day of Bike Valet operations.