Bike Valet: What Users Are Saying!

Customer feedback consistently identified security, convenience, and peace of mind as primary benefits. A majority of respondents indicated that the availability of Bike Valet increased their likelihood of commuting to campus by bicycle or scooter. The Bike Valet Pilot has successfully transitioned from an implementation-focused initiative into a core campus mobility service.

The program demonstrates clear demand, strong repeat usage, and measurable impact on commuting behavior. These findings support continued investment and strategic expansion to meet growing micromobility needs at UNM.

94%

   

550+

Usage from repeat users

 

Unique users served

45%

 

4,900+

Usage from Micromobility Vehicles
(eBike & eScooters)

 

Unique check-ins


Statistics from Academic Year 2025-26

SATISFACTION SNAPSHOT:

User Satisfaction: HIGH

  • Most users report being very satisfied with the Bike Valet service
  • Strong confidence in security and safety
  • Staff rated highly in helpfulness and service

   

4.79

USER SAFETY
AVERAGE RATING

(Out of 5 Stars)

BEHAVIOR IMPACT:

Bike Valet is changing how people choose to commute to campus.

  • Majority of users report they are more likely to bike or scooter because of the UNM Bike Valet
  • Helps shift trips away from driving toward sustainable transportation

WHAT USERS ARE SAYING

  • "It give me peace of mind during class."
  • "I bring my e-bike now because I know it's safe."
  • "Way better than locking outside."

 

 

 

WHY PEOPLE CHOOSE OUR BIKE VALET SERVICE?

 convenience icon with map and waypoint    

CONVENIENCE

Located on the East side of Popejoy Hall (Center for the Arts) building, between Popejoy's main entrance and the Student Union Building (SUB).

Money icon

   

FREE TO USE

Funded by student fees, operated by PATS, and available to UNM students, staff, and faculty.

Security Icon with shield and lock

    

SECURITY

Provides a monitored parking area staffed by trained attendants with no need to carry bulky locks.

 

WHAT USERS WANT NEXT:

Extended Hours of Operation

 • 

Faster Check In & Out Process

Shade & Weather Protection

 • 

More Offered Locations