The UNM Bike Valet is a free, staffed parking service* for UNM students, faculty, and staff. You can park your bicycle, scooter, e-bike or multimodal vehicle (MMV) during valet operating hours and enjoy:

• A monitored parking area staffed by trained attendants
• A quick & easy check-in/check-out process
• A convenient way to reduce car dependency and support a greener campus.

This pilot also helps UNM test whether a staffed bike valet model could support long-term, flexible transportation options like bikes, scooters, e-bikes & other non-car travel modes on campus.

Why it matters:

• Provides enhanced oversight for bike, scooter, e-bikes & MMVs parking where it's needed most.
• Encourages more of our campus community to ride to campus - easing parking demand and promoting healthier, more sustainable travel choices.
• Supports UNM 2040 Goal 4: Sustainability - promoting low-emission, active transportation & safe mobility.

The UNM Bike Valet Program is operable:

Monday-Friday*: 7:45 A.M. to 5:30 P.M.
All bikes, scooters, e-bikes and multi-modal vehicles (MMV) must be picked up by 5:15 P.M.
*Closed overnight, weekends, university holidays, & in cases of inclement weather or other campus closures.

Located on the East side of Popejoy Hall (Center for the Arts) building, between Popejoy's main entrance and the Student Union Building (SUB). View the Interactive Campus Map for location details.

The UNM Bike Valet pilot program is funded by student fees, so UNM students receive priority, with faculty & staff welcome to use the service as space allows.

Eligible users:

• UNM students (priority users)
• UNM faculty & staff

How to use the bike valet:

The bike valet provides free, supervised parking for up to 128 bicycles, e-bikes, scooters, escooters and multimodal vehicles (MMVs) one a first-come, first-served basis during valet hours.

1. Register your bicycle, scooter, e-bike, escooter or multimodal vehicle (MMV) with PATS
2. Bring your bicycle, e-bike, scooter, escooter or MMV to the bike valet during valet hours. View the Interactive Campus Map for location details.
   1. Note: Only the bicycle, e-bike, scooter, escooter or MMV can be checked in - do not leave high-value or personally sensitive items (such as backpacks, electronics, wallets or ID cards) with your bike, scooter, or MMV at any time.
3. Check in using your UNM LoboCard and receive a claim tag from the valet. The attendant will park your bicycle, ebike, scooter, escooter or MMV in the fenced, monitored enclosure.
4. Pick up your bicycle, ebike, scooter, etc. by 5:15 P.M. same day – just present your claim tag and LoboCard to the attendant(s).

Need to register your bicycle, ebike, scooter, escooter or MMV? Just ask a valet attendant(s) for assistance - registration is quick and free.

1. Registration Required
   To park at the UNM Bike Valet, your bicycle, ebike, scooter, escooter or Multimodal Vehicle (MMV) must be registered with UNM Parking & Transportation Services (PATS). Registration is free and can be completed on-site with a valet attendant.View the Interactive Campus Map  for location details.
2. Hours of Operation
   The UNM Bike Valet operates Monday-Friday, 7:45 A.M. to 5:30 P.M. All bicycles, ebikes, scooters, escooters and MMVs must be picked up daily by 5:15 P.M. each day. The bike valet is unattended and closed after 5:30 P.M.
3. Overnight Storage
   The Bike Valet is unattended and closed after 5:30 P.M. on days of operation. At that time, the enclosure will be locked overnight.Attendants are not available after closing, and access to the enclosure is restricted until the next business day.Bicycles, ebikes, scooters, escooters & MMVs left after hours will be stored and must be retrieved during the next day of Bike Valet operations.
4. Claim Tag Required for Pickup
   You must present the claim tag provided at check-in and your LoboCard to retrieve your bicycle, scooter, or MMV. Lost your tag? You'll need to show your UNM LoboCard or a valid driver’s license to verify ownership.
5. Personal Items
   Do not leave high-value or personally sensitive items (such as backpacks, electronics, wallets or ID cards) at any time.Helmets and water bottles may be left attached to your vehicle. Only the bicycles, ebikes, scooters, escooters or MMVs itself may be checked inat the Bike Valet. Valet attendantsdo not check-inany items other than bicycles, ebikes, scooters, escooters or MMVs.
6. Enclosed Access
   Only authorized valet attendants and PATS staff may enter the UNM bike valet enclosure. Customers are not permitted inside at any time.
7. Surveillance Monitoring
   The valet enclosure has 24/7 video surveillance.
8. Bicycle, eBike, Scooter, eScooter & MMV Eligibility
   The valet is designed for standard-sized, bicycles and scooters. Bicycles with trailers and MMVs will be accommodated when possible. However, the valet reserves the right to deny parking for bikes, scooters or MMVs that do not fit the system.
9. Tipping Policy
   Tipping is not allowed. Valet attendant(s) do not carry cash and will not accept gratuities.
10. Disclaimer
    PATS recommends you do not leave high-value or personally sensitive items (such as backpacks, electronics, wallets, or ID cards) at any time. Customers are not permitted inside the valet enclosure. The area is monitored by attendants during operational hours only, and has 24/7 video surveillance. All bikes, scooters, and MMVs must be picked up by 5:15 p.m. daily. The bike valet is unattended and closed after 5:30 p.m. UNM/PATS is not responsible for any damage or theft to property left after hours.

• Vehicles left after Bike Valet operating hours will be secured in a bike lockers inside the locked enclosure.
• On the next business day, PATS staff will contact the owner and request that the vehicle be retrieved during Bike Valet operating hours (same day as the call). The owner will be reminded that overnight storage is not permitted.
  • First occurrence: The vehicle will be stored. The owner will be reminded that overnight storage is not permitted and verbal warning that continued negligence in picking up their bike/mmv will result in suspension of bike valet privileges as follows:
  • Second occurrence: The vehicle will be stored. The owner will be reminded that overnight storage is not permitted, that this is the second offense, and the owner will lose their bike/mmv valet privileges for one week.
  • Third occurrence: The vehicle will be stored. The owner will be reminded that overnight storage is not permitted, that this is the third offense, the owner will lose their bike/mmv valet privileges for the remainder of the semester.
• After 3 business days: If the vehicle is still not retrieved, PATS will transfer it to UNM PD Lost & Found.
  • PATS will notify the customer that transfer has occurred.
  • UNM PD Lost & Found/Abandoned Property processes will apply if the vehicle remains unclaimed.

•  PATS will secure as many as possible in bike lockers.
  • Remaining Vehicles Option A: Will be secured using alternative methods: chained together, locked to racks, and the enclosure locked.
  • Remaining Vehicles Option B: PATS will relocate vehicles to secure storage somewhere else.
• The same contact procedures and transfer timelines outlined in Section A will apply.

•  Customers who leave a bike, scooter, or micromobility vehicle (MMV) overnight more than three (3) times per semester will lose Bike Valet privileges for the remainder of that semester.
  • Example: Leaving a bike overnight once = one strike.
  • Example: Leaving a bike for 3 days and having it transferred to UNM PD = still one strike.
  • Two strikes= suspension of valet privileges for one week.
  • Three strikes = suspension of valet privileges for the remaining semester.

•  If the vehicle owner cannot retrieve their property, they may authorize someone else to do so by:
  • Sending an email from their official UNM email account to parktran@unm.edu.
  • Including the authorized person’s name, vehicle description, and confirmation of permission.

The successful launch and continued operation of the UNM Bike Valet pilot program would not be possible without the dedication, collaboration and support of our campus partners. We extend our sincere thanks to the following groups and departments for their contributions in planning, approvals, site setup and ongoing support:

• Student Fee Review Board (SFRB)
• Office of Sustainability
• UNM Police Department (UNMPD)
• Lobo Bike Shop (Recreational Services)
• Facility Services (FS)
  • Landscape Services
  • Event Management (EM)
• Campus Capital & Space Planning (CCSP)
• Facilities Design & Construction (FDC)
• Division of Student Affairs 
• Associated Students at The University of New Mexico (ASUNM)
• Graduate & Professional Student Association (GPSA)
• Environmental Health & Safety
• Risk Services
• Office of University Council (OUC)
• Information Technologies (IT)

Your commitment to sustainable transportation and student-focused initiatives has made this program a reality - thank you!